A Bachelor's Degree in Management, Business Administration, Information Tehcnology, or other related fields
At least 5 years of people and/or project management experience
Commercial awareness and knowledge on the retail industry
Proven experience in developing and improving processes, workflows, systems, and tools
Ability to generate new ideas and execute them smoothly
Ability to analyze business performance and come up with actionable recommendations
Ability to think critically, work independently, and suggest appropriate solutions to issues and problems
Ability to evaluate individual and business KPIs and overall efficiency
Experience in developing competencies and filling in gaps within the business particularly, operations
Know-how in lean management and agile practices
Excellent communication, presentation, and time management skills
Eagerness to develop oneself and learn new skills
A home office with a strong and reliable internet connection
Accountabilities:
Developing in-depth knowledge on the company's goals, business processes, products, services, and target markets as well as the functional use of relevant systems and tools
Identifying business process opportunities and challenges by analyzing process data and metrics
Reviewing current processes and monitoring outcome and results to guarantee quality, improvement, and effectiveness
Developing and implementing process solutions, strategies, and best practices to improve operational efficiency
Providing documentation and training programs on new processes as needed
Engaging, influencing, and empowering the company's workforce towards initiating and welcoming change
Preparing business process reports and driving initiatives to enhance the organization's profitability
Regulating and developing work procedures for optimal productivity
Assisting in quality assurance and problem-solving efforts within the organization
Providing information, innovation, and thought leadership in area of expertise